AR99 Privacy Policy – How We Protect Your Data

1. Introduction

AR99 is an online gaming platform serving players in Pakistan. This Privacy Policy describes how AR99 collects, uses, stores, and protects the personal information of registered users and visitors to the platform at ar99.vin.

By creating an account on AR99 or using any part of the platform — including making PKR deposits via JazzCash or Easypaisa, placing sports bets on PSL cricket, or accessing the game lobby — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your information is handled as described here, you should not use the platform.

This policy applies to all personal data processed by AR99 in connection with your use of the website and mobile-optimised platform. It covers data collected during registration, verification, gameplay, payment processing, and customer support interactions.

This Privacy Policy should be read alongside the Terms and Conditions, which govern the overall use of the AR99 platform.

2. What Personal Information We Collect

AR99 collects only the information that is necessary to operate the platform, verify player identities, process PKR transactions, and provide customer support. The categories of personal data we collect include:

Registration Information

Full name
Date of birth (to verify that you meet the 18+ age requirement)
Email address
Mobile phone number
Username and encrypted password

Identity Verification Documents

Copy of a valid government-issued ID (such as a CNIC)
Proof of payment method ownership where required
Selfie or photo verification where required as part of the KYC process

Financial & Transaction Data

Deposit and withdrawal history in PKR
Payment method identifiers (e.g. mobile wallet account numbers associated with JazzCash or Easypaisa, last four digits of a card)
Transaction references from payment providers

Gaming Activity

Games played, session duration, and stake history
Sports bets placed, including markets and outcomes
Bonus and promotion usage

Technical & Device Data

IP address
Device type, operating system, and browser
Session timestamps and login history
Cookie identifiers (see the Cookies section below)

Support Communications

Messages exchanged with the AR99 support team via live chat or email
Records of any complaints or escalations

AR99 does not collect sensitive personal information such as religious beliefs, political opinions, or biometric data beyond the identity verification photographs required for KYC.

3. How We Collect Your Information

AR99 collects personal data through the following channels:

Directly from you — when you register an account, complete identity verification, make a deposit, contact support, or update your profile settings.
Automatically during platform use — through cookies, server logs, and standard web analytics that record how the platform is used, which pages are visited, and how long sessions last.
From payment providers — when you deposit or withdraw PKR via JazzCash, Easypaisa, Raast, bank transfer, or card, the payment provider may share transaction confirmation data with AR99 to reconcile your account balance.
From identity verification services — where AR99 uses a third-party KYC service to assist with document verification, that service may share its verification outcome and data with AR 99.

4. How We Use Your Personal Data

AR99 uses the personal information collected for the following purposes:

Purpose	Data Used
Creating and managing your AR99 account	Name, email, phone number, username, password
Verifying your identity and age (18+)	Date of birth, ID documents, selfie verification
Processing PKR deposits and withdrawals	Payment method identifiers, transaction references
Delivering bonuses and promotions	Account activity, deposit history, bonus eligibility status
Preventing fraud and account abuse	IP address, device data, login history, transaction patterns
Providing customer support	Account details, support chat history, transaction records
Improving platform performance	Session data, device type, pages visited
Responsible gaming monitoring	Gaming activity, session duration, deposit frequency
Sending account notifications	Email address, mobile number

AR99 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Gaming activity data used for responsible gaming monitoring is reviewed by support staff, not solely by automated systems.

AR99 will only send you promotional communications if you have opted in during registration or through your account settings. You can opt out at any time by contacting support.

5. Payment Data & PKR Transactions

When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or debit/credit card, AR99 receives transaction confirmation data from the payment provider. This includes a transaction reference number, the amount in PKR, the timestamp, and a masked identifier for your payment account (such as the last four digits of a card or a partial mobile wallet number).

AR99 does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers. Full payment credentials are processed directly by the respective payment providers and are subject to those providers' own security standards and privacy policies.

Payment transaction records are retained for the period necessary to resolve disputes, process withdrawals, and comply with financial record-keeping requirements. During this retention period, access to payment records is restricted to authorised AR99 staff only.

If you believe a payment transaction on your AR99 account was made without your authorisation, contact support immediately via live chat so the account can be reviewed and secured.

6. Sharing Your Personal Data

AR99 does not sell your personal data to any third party. Your information is shared only in the following limited circumstances:

Payment processors: JazzCash, Easypaisa, Raast, bank networks, and card processing providers receive the minimum data necessary to process your PKR transactions.
Identity verification providers: Where a third-party KYC service is used to assist with document verification, your ID data is shared with that provider solely for the purpose of completing the verification check.
Game providers: Third-party game studios supplying slots, live casino, and fish games may receive a session token and anonymised player identifier to launch game sessions. They do not receive your full personal profile.
IT and hosting providers: Service providers who maintain the AR99 platform infrastructure may have access to server-level data in the course of their technical work. They are bound by confidentiality obligations.
Legal obligations: AR99 may disclose personal data where required to do so by a valid legal process, court order, or to protect the rights, property, or safety of AR99, its players, or others.
Business transfers: In the event of a merger, acquisition, or asset transfer involving AR99, personal data may be transferred to the new entity, subject to the same privacy commitments set out in this policy.

All third parties with whom AR99 shares data are required to handle that data securely and to use it only for the specific purpose for which it was shared.

7. How Long We Keep Your Data

AR99 retains personal data only for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable record-keeping obligations. The general retention periods are:

Active account data: Retained for the full duration your account is active on AR99.
Transaction records: Retained for a minimum of five years following the transaction, to allow for dispute resolution and financial auditing.
Identity verification documents: Retained for the period required to fulfil verification obligations, and for a reasonable period thereafter in case of disputes. Documents are securely deleted once no longer required.
Support communications: Retained for up to two years following the resolution of the relevant query or complaint.
Closed account data: Following account closure, core account and transaction records may be retained for up to five years. Data not required for legal or compliance purposes is deleted sooner.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

8. Cookies & Tracking Technologies

AR99 uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device that helps the platform recognise you and remember your preferences between sessions.

Types of Cookies Used

Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate AR99. Without these cookies, you would be logged out every time you move between pages.
Performance cookies: Used to understand how players use the platform — for example, which pages are visited most often and where users encounter errors. This data is aggregated and does not identify individuals.
Preference cookies: Store your platform settings, such as language preference or game lobby view, so you do not need to reset them each session.

AR99 does not use advertising or cross-site tracking cookies that follow you across other websites. No cookie data is shared with advertising networks.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to log in and use the platform normally. Disabling performance or preference cookies will not prevent you from using AR99 but may mean your settings are not saved between sessions.

AR99 uses no third-party advertising cookies. The cookies on this platform exist solely to make it work properly and to help AR99 understand how to improve the player experience.

9. How We Protect Your Data

AR99 takes data security seriously and implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

SSL/TLS encryption: All data transmitted between your device and AR99's servers is encrypted using SSL/TLS protocols.
Password hashing: Account passwords are stored in hashed form. AR99 staff cannot view your password, and AR99 will never ask you to share your password via any channel.
Access controls: Internal access to personal data is restricted to authorised staff who need it to perform their role. All staff with data access are subject to confidentiality obligations.
Secure data storage: Personal and financial data is stored on secured servers with access logging and monitoring in place.
Regular security reviews: AR99's technical infrastructure is reviewed regularly to identify and address potential security vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure and for logging out of your account when using shared devices. If you believe your account has been compromised, contact AR99 support immediately.

10. Your Rights Over Your Personal Data

As a player on AR99, you have the following rights in relation to the personal data we hold about you:

Right to access: You can request a copy of the personal data AR99 holds about you. We will respond to verified access requests within a reasonable timeframe.
Right to correction: If any personal data held by AR99 is inaccurate or out of date, you can request that it be corrected. For some data — such as your registered name — we may require supporting documentation before making changes.
Right to deletion: You can request that AR99 delete your personal data. Note that some data may be retained for the periods described in the Data Retention section above, where required for legal, compliance, or dispute-resolution purposes.
Right to restrict processing: In certain circumstances, you can request that AR99 stop using your data while a query or complaint is being resolved.
Right to data portability: You can request a copy of your account data in a commonly used, machine-readable format.
Right to withdraw consent: Where AR99's use of your data is based on consent — such as for promotional communications — you can withdraw that consent at any time without affecting the lawfulness of prior use.

To exercise any of these rights, contact the AR99 support team via live chat or by email. Please include your registered username and a description of your request so that it can be processed efficiently. AR99 may need to verify your identity before actioning certain requests.

Requesting deletion of your account data will result in your AR99 account being closed. Any pending withdrawals should be processed before making a deletion request.

11. Minors

AR99 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any part of the platform. AR99 does not knowingly collect personal data from anyone under 18.

If AR99 discovers that an account was registered by a person under 18, the account will be closed immediately, all balances will be forfeited, and any personal data collected will be deleted as quickly as practically possible.

If you are a parent or guardian and believe that a minor has registered on AR99, please contact the support team immediately so the matter can be investigated and the account closed without delay.

12. Changes to This Privacy Policy

AR99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data protection practices, or for other operational reasons. The date of the most recent update is shown at the top of this page.

Where a change to this policy is material — meaning it significantly affects how your personal data is used — AR99 will notify active players via a notice on the platform or by email to the address registered on your account. For minor or clarificatory changes, the updated policy will be posted on this page without separate notification.

Continued use of AR99 following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with a material change, you should stop using the platform and request account closure by contacting support.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the AR99 support team. The team is available 24 hours a day, 7 days a week via live chat within the platform.

You can also reach support by email. The contact email address is shown in the footer of this page. When raising a privacy query, please include your registered username and a clear description of your request so it can be directed to the right team and handled promptly.

For requests related to data deletion, data access, or correction of personal information, please state clearly that your query is a data rights request so it can be prioritised appropriately.

Live chat is the fastest channel for privacy queries. Have your username ready and describe your request clearly at the start of the chat so the team can assist you without unnecessary back-and-forth.